Last updated: May 3, 2026
Email abilliapp@gmail.com. Most replies within 24–48 hours, Pacific time. Mention your device (iOS or Android), the app version (Settings → About), and what you were trying to do.
Open Settings → Delete Account. We delete your member record, every action you've contributed (votes, comments, flags, suggestions), any linked bank connection, and your sign-in identity. Your on-device purchase history stays on your phone — uninstall the app to remove that. The deletion is permanent and cannot be reversed.
On the sign-in screen, tap Forgot password?, enter your email, and watch your inbox for a recovery link. Tapping the link opens billy to a "Set a new password" screen. If the email doesn't arrive within a few minutes, check spam, or email us — we'll reset it manually.
Bank linking uses Plaid. We never see your bank password. We receive a list of your transactions (merchant, date, amount, and category) so the app can categorize your spending without you scanning every receipt. We never store your account or routing numbers, never share transaction data with third parties, and don't use your data for advertising. You can unlink at any time from Settings; deleting your account also revokes the connection at Plaid.
One time, when you first set up billy, we use your approximate location to suggest the nearest community to join. Your location is not stored, not shared, and not used after the suggestion. You can always pick a different community manually from Settings → Community.
Your purchase history is on your device. From Settings, choose Export to save a CSV or PDF. For data we hold server-side (community votes, comments), email us and we'll provide a copy within 30 days.
Email abilliapp@gmail.com with the subject "Bug" or "Safety" and a short description. Screenshots help. For coordinated security disclosure, see our security.txt.
See also: privacy · community guidelines · corrections
Parallel Systems · Gabriola Island, BC, Canada